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Telehealth Virtual Resource Center

In light of the evolving novel coronavirus disease (COVID-19), MHCC is offering information to providers on health information technology adoption and use, with an emphasis on telehealth during the State of Emergency.  The MHCC encourages practices to periodically visit this web page for the latest updates.

Educational Materials for Consumers 

Consumers benefit from understanding how telehealth can be an appropriate method to seek health care and in using the technology.  The MHCC is helping to raise consumer awareness and understanding of telehealth through public service announcements, podcasts, and educational flyers that explain the basic mechanics of telehealth and answers to frequently asked questions.  Practices offering telehealth as an option are encouraged to share these educational flyers with their patients.  Click here to access the Consumer Telehealth web page.

Telehealth Implementation Program for Ambulatory Practices

Does your practice want to adopt telehealth and need help with implementation?  The MHCC in collaboration with State-Designated Management Service Organizations can provide guidance to your practice.  This includes helping your practice assess their readiness for telehealth and educating staff on telehealth technical requirements, clinical best practices, and policy developments in response to COVID-19. A telehealth coach will work collaboratively with practice staff to remap workflows unique to each practice in a way that addresses the entire telehealth lifecycle (i.e., tasks that occur before, during, and after a telehealth encounter).  For more information, click here.

Telehealth Readiness Assessment (TRA) Tool

The TRA Tool helps ambulatory practices determine their readiness for telehealth and identify areas for improvement. It takes about 20 minutes to complete. The web-enabled version of the TRA Tool is available here; or, click here to download a PDF version.  More information about the TRA Tool is available in this user guide.  Provide feedback on the TRA Tool by completing this user survey.

Preparing for Teledentistry - A Guide for Dental Practices

This guide is intended to help dental practices plan for teledentistry.  A self-assessment questionnaire and supporting guidance are included in the guide to assist dental practices in identifying areas for improvement and increasing teledentistry readiness.  Areas for consideration relate to implementing new technology, obtaining staff and patient buy-in, redesigning workflows, and assessing practice and patient needs. The guide is available here.

Telehealth Technology Vendor Portfolio

The MHCC worked with stakeholders to develop a lightweight Telehealth Technology Vendor Portfolio (portfolio).  The portfolio is expected to save practices time identifying and reviewing over 70 HIPAA-compliant telehealth vendors.  With just a few clicks, users can select basic technology features, such as compatibility with medical devices (e.g., blood pressure cuffs and glucometers) and integrations with electronic health care systems that practices should consider when reviewing telehealth products.  The portfolio also includes vendor user ratings, including ease-of-use and overall product satisfaction.  This provides practices with a unique opportunity to generate a list of HIPAA-compliant telehealth vendors to begin the process of evaluating telehealth solutions and the vendor providing the service.

The portfolio is available here.  Click "Enable Content" to maximize automation of the portfolio.  For users that prefer to use the portfolio in a traditional excel workbook, click here.  

Virtual Services Provided by School Nurses:  Leveraging Technology to Meet Student Needs During COVID-19 and Beyond (January 2021)

Two nurses in Baltimore County Public Schools provide tips and resources for school nurses to engage with students and their families in a virtual environment during the COVID-19 public health emergency.  More information about the webinar is available here.  Click here for a copy of the slides; click here to listen to the webinar on-demand.

Featured Updates

Incorporating Telehealth in Home Health Care:  Practical Strategies and Applications – Features key considerations for telehealth implementation and uses in home care, including lessons learned from home health providers.

Telehealth and Electronic Health Record Integration – Overviews the benefits of integrating a telehealth solution with a practice's electronic health record (EHR) and includes existing telehealth integrations among the top EHR vendors used by Maryland ambulatory practices.

Safeguarding Privacy and Security in Telehealth:  Tips to Keep Your Practice Safe – Important privacy and security considerations for telehealth practice.

Medical Professional Liability Insurance - Key Considerations for Telehealth – Overviews important aspects of liability coverage for health care providers who are adding or expanding telehealth services in their practice.

Payer Remote Patient Monitoring Policies – A Reference Guide for Ambulatory Practices – Overviews government and private payer coverage and billing for remote patient monitoring.

Identifying a Telehealth Solution that Works for Your Practice – Guidance on telehealth vendor evaluation, selection, and contracting. 

Using Peripherals in Telehealth Practice – Provides information on telehealth peripherals for use in remote diagnosis and treatment, including best practices for implementation.

Remote Patient Monitoring – Value for Patients and Applications During a Public Health Emergency – An information brief illustrating how remote patient monitoring benefits patients, featuring specific uses during a public health emergency.

Engaging Patients Using Telehealth – Tips for providing telehealth services to meaningfully engage patients as active participants in their own care.

Payer Telehealth Policies – A Reference Guide for Ambulatory Practices – Overviews government and private payers eligibility and billing requirements for telehealth, including temporary waivers in response for COVID-19

Understanding the Value of Remote Patient Monitoring – An information brief highlighting key considerations for providers looking to deploy remote patient monitoring and benefits during a public health emergency.

Telehealth and COVID-19:  What Providers Need to Know – Guidance for health care providers looking to leverage telehealth, including some key policy changes in response to COVID-19.

Making the Virtual Visit a Success – Provider Tips for Telehealth – Considerations to help health care providers make the most of their telehealth interactions with remote patients.

Broadening Access to Telehealth During a Public Health Emergency – This document highlights temporary measures taken by Medicare, Maryland Medicaid, and commercial payers to expand telehealth coverage and reimbursement in response to COVID-19.

Considerations for Health Care Providers

Telehealth takes many forms from virtual consultations between a patient and health care provider in a clinical, home, or school setting to storing and transmitting biometric data from electronic wearables. There are various considerations associated with implementing or scaling a telehealth program. Click here for more information on telehealth as it relates to legal, technical, financial, and operational matters.


HIPAA and Telehealth

FAQs on Telehealth and HIPAA during the COVID-19 nationwide public health emergency

Additional Resources

Telemedicine for Health Equity:  Considerations for Reaching and Engaging Diverse Patients

U.S. States and Territories Modifying Requirements for Telehealth in Response to COVID-19

COVID-19 Telehealth Service Changes

What Physicians Need to Know – Working from Home during COVID-19 Pandemic

CARES Act Provider Relief Fund

COVID and Your Business FAQs

Grant Terms for MedChi/CareFirst/DrFirst Backline

State Medicaid & CHIP Telehealth Toolkit – Policy Considerations for States Expanding Use of Telehealth – COVID-19 Version

New and Expanded Flexibilities for RHCs and FQHCs During the COVID-19 Public Health Emergency

AMA Telehealth Implementation Playbook

Order of the Governor of the State of Maryland to Further Authorize Additional Telehealth Services

Maryland Board of Physicians Frequently Asked Questions

Maryland Medicaid Telehealth Program

AMA Quick Guide to Telemedicine in Practice

Medicare Telehealth Frequently Asked Questions

General Provider Telehealth and Telemedicine Tool Kit

MDPCP Spotlight: Telemedicine

COVID-19 Frequently Asked Questions for Primary Care Providers?

Maryland COVID-19 Case Map Dashboard

Questions about Telehealth?

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Last Updated: 4/14/2021