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Telehealth Virtual Resource Center

In light of the evolving novel coronavirus disease (COVID-19), MHCC is offering information to providers on health information technology adoption and use, with an emphasis on telehealth during the State of Emergency.  The MHCC encourages practices to periodically visit this web page for the latest updates.

Also included are educational flyers that explain the basic mechanics of telehealth to consumers. Practices offering telehealth as an option to patients are encouraged to share these educational flyers with them to inform their understanding about telehealth. 

Telehealth:  What it is, How it Works, and Getting Started

Frequently Asked Questions by Consumers about Virtual Visits  

Telehealth Implementation Program for Ambulatory Practices

Does your practice want to adopt telehealth and need help with implementation?  The MHCC in collaboration with State-Designated Management Service Organizations can provide guidance to your practice.  This includes helping your practice assess their readiness for telehealth and educating staff on telehealth technical requirements, clinical best practices, and policy developments in response to COVID-19. A telehealth coach will work collaboratively with practice staff to remap workflows unique to each practice in a way that addresses the entire telehealth lifecycle (i.e., tasks that occur before, during, and after a telehealth encounter).  For more information, click here.

Telehealth Readiness Assessment (TRA) Tool

The TRA Tool helps ambulatory practices determine their readiness for telehealth and identify areas for improvement. It takes about 20 minutes to complete. The web-enabled version of the TRA Tool is available here; or, click here to download a PDF version.  More information about the TRA Tool is available in this user guide.  Provide feedback on the TRA Tool by completing this user survey.

Featured Updates

Identifying a Telehealth Solution that Works for Your Practice – Guidance on telehealth vendor evaluation, selection, and contracting. 

Using Peripherals in Telehealth Practice – Provides information on telehealth peripherals for use in remote diagnosis and treatment, including best practices for implementation.

Remote Patient Monitoring – Value for Patients and Applications During a Public Health Emergency – An information brief illustrating how remote patient monitoring benefits patients, featuring specific uses during a public health emergency.

Engaging Patients Using Telehealth – Tips for providing telehealth services to meaningfully engage patients as active participants in their own care.

Understanding the Value of Remote Patient Monitoring – An information brief highlighting key considerations for providers looking to deploy remote patient monitoring and benefits during a public health emergency.

Understanding Eligibility and Billing for Telehealth – Overviews government and private payers eligibility and billing requirements for telehealth, including temporary waivers in response for COVID-19

Telehealth and COVID-19:  What Providers Need to Know – Guidance for health care providers looking to leverage telehealth, including some key policy changes in response to COVID-19.

Making the Virtual Visit a Success – Provider Tips for Telehealth – Considerations to help health care providers make the most of their telehealth interactions with remote patients.

Broadening Access to Telehealth During a Public Health Emergency – This document highlights temporary measures taken by Medicare, Maryland Medicaid, and commercial payers to expand telehealth coverage and reimbursement in response to COVID-19.

Telehealth Professional Liability Insurance – Overviews liability coverage and considerations for health care providers practicing medicine using technology to deliver care at a distance.

Considerations for Health Care Providers

Telehealth takes many forms from virtual consultations between a patient and health care provider in a clinical, home, or school setting to storing and transmitting biometric data from electronic wearables. There are various considerations associated with implementing or scaling a telehealth program. Click here for more information on telehealth as it relates to legal, technical, financial, and operational matters.


HIPAA and Telehealth

FAQs on Telehealth and HIPAA during the COVID-19 nationwide public health emergency

Additional Resources

COVID-19 Telehealth Service Changes

What Physicians Need to Know – Working from Home during COVID-19 Pandemic

CARES Act Provider Relief Fund

COVID and Your Business FAQs

Grant Terms for MedChi/CareFirst/DrFirst Backline

State Medicaid & CHIP Telehealth Toolkit – Policy Considerations for States Expanding Use of Telehealth – COVID-19 Version

New and Expanded Flexibilities for RHCs and FQHCs During the COVID-19 Public Health Emergency

AMA Telehealth Implementation Playbook

Order of the Governor of the State of Maryland to Further Authorize Additional Telehealth Services

Maryland Board of Physicians Frequently Asked Questions

Maryland Medicaid Telehealth Program

AMA Quick Guide to Telemedicine in Practice

Medicare Telehealth Frequently Asked Questions

General Provider Telehealth and Telemedicine Tool Kit

MDPCP Spotlight: Telemedicine

COVID-19 Frequently Asked Questions for Primary Care Providers?

Maryland COVID-19 Case Map Dashboard

Questions about Telehealth?

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Last Updated: 5/22/2020