Health Information Technology   Telehealth    Virtual Resource Center

Telehealth Virtual Resource Center

The MHCC offers information on health information technology adoption and use, including telehealth. This Telehealth Virtual Resource Center provides technical assistance to health care practices implementing or expanding telehealth services.  Resources build upon MHCC's prior work with telehealth; for more information, click here.


Telehealth Readiness Assessment (TRA) Tool

The TRA Tool includes a self-assessment questionnaire with supporting guidance and informational resources for practices thinking of adopting, expanding, or improving telehealth services. It takes about 20 minutes to complete.

Click here to download a PDF version. Provide feedback on the TRA Tool by completing this user survey.

Telehealth Technology Vendor Portfolio

The MHCC worked with stakeholders to develop a Telehealth Technology Vendor Portfolio (portfolio) to assist practices with reviewing over 70 HIPAA-compliant telehealth vendors. With just a few clicks, users can select basic technology features, such as compatibility with medical devices (e.g., blood pressure cuffs and glucometers) and integrations with electronic health care systems.  The portfolio also includes available user ratings, such as ease-of-use and overall product satisfaction. The portfolio practices with a unique opportunity to generate a list of HIPAA-compliant telehealth vendors to begin the process of evaluating telehealth solutions and the vendor providing the service.

The portfolio is available here.

Educational Materials for Consumers

The MHCC helps consumers recognize the benefits of telehealth through public service announcements, podcasts, and educational flyers that explain the basic mechanics of telehealth and answers to frequently asked questions. Practices are encouraged to share the information with patients. 

Click here to access the Consumer Telehealth web page.


Informational Resources

Technology & Cybersecurity

Wearable Technology and HIPAA:  What Providers Need to Know  – Privacy and security considerations for data collected and shared using consumer wearable technology.

People:  The Frontline of Cybersecurity – 3 Good Habits for Small Practices – Basic cybersecurity best practices that anyone can adopt. 

Identifying a Telehealth Solution that Works for Your Practice – Guidance on telehealth vendor evaluation, selection, and contracting.

Using Peripherals in Telehealth Practice – Information on telehealth peripherals for use in remote diagnosis and treatment, including best practices for implementation.

Telehealth and Electronic Health Record Integration – Overviews benefits of integrating a telehealth solution with an electronic health record (EHR) system and existing telehealth integrations among the top EHR vendors used by Maryland ambulatory practices.

Incorporating Telehealth in Home Health Care:  Practical Strategies and Applications – Key considerations for telehealth implementation and uses in home care, including lessons learned from home health providers.

Safeguarding Privacy and Security in Telehealth:  Tips to Keep Your Practice Safe – Important privacy and security considerations for telehealth practice.

Payer Policies & Liability 

Payer Telehealth Policies – A Reference Guide for Ambulatory Practices – Government and private payer eligibility and billing requirements for telehealth.

Payer Remote Patient Monitoring Policies – A Reference Guide for Ambulatory Practices – Government and private payer coverage and billing requirements for remote patient monitoring. 

Medical Professional Liability Insurance – Key Considerations for Telehealth – Overviews important aspects of liability coverage for providers adding or expanding telehealth services in their practice.

Virtual Care Delivery

Improving Access to and Use of Telehealth:  What Behavioral Health Providers Need to Know – Tips to help remove barriers to telehealth, particularly for vulnerable patient groups.

Telehealth After the Pandemic:  Considerations for Sustainable Telehealth Workflows – Tips for optimizing workflows for telehealth practice beyond the PHE. 

Making the Virtual Visit a Success – Provider Tips for Telehealth – Considerations to help providers make the most of their telehealth interactions with remote patients.

Engaging Patients Using Telehealth – Tips for providing telehealth services to meaningfully engage patients as active participants in their own care.

Remote Patient Monitoring – Value for Patients and Applications During a Public Health Emergency – Illustrating how remote patient monitoring benefits patients, featuring specific uses during a PHE.

Understanding the Value of Remote Patient Monitoring – Highlights key considerations for providers looking to deploy remote patient monitoring and benefits during a PHE.

Additional Resources

Additional Resources 

Preparing for Teledentistry – A Guide for Dental Practices

General guidance intended to help dental practices plan for implementing teledentistry services. A self-assessment questionnaire and supporting resources are included to assist dental practices in identifying areas for improvement and increasing teledentistry readiness. Areas for consideration relate to implementing new technology, obtaining staff and patient buy-in, redesigning workflows, and assessing practice and patient needs. To complete the questionnaire, click here.

Related Links


Telehealth Resource Centers: HIPAA and Telehealth

OCR:  HIPAA Rules and Audio-Only Telehealth 

Telehealth Policy & Regulations


MDH:  Maryland Medicaid Telehealth Program

Maryland Board of Physicians

COMAR 10.32.05 

Maryland Board of Social Work Examiners

COMAR 10.24.10:  Teletherapy

Teletherapy Frequently Asked Questions 

Board of Examiners for Audiologists, Hearing Aid Dispensers, Speech-Language Pathologists & Music Therapists

COMAR 10.41.06

Board of Professional Counselors and Therapists

COMAR 10.58.06

The Board of Examiners of Psychologists

COMAR 10.36.10

Board of Occupational Therapy Practice

Telehealth - OT and OTA Authority to Use

Medicare Telehealth

CMS:  Medicare Telehealth Information

HHS:  Teleheath Policy Updates 

Toolkits & Guidelines

AMA:  Quick Guide to Telemedicine in Practice

AMA:  Telehealth Implementation Playbook

CMS:  General Provider Telehealth and Telemedicine Tool Kit 

CCHP:  Billing for Telehealth Encounters:  An Introductory Guide on Fee-for-Service 

CCHP:  Cross-State Licensing 


Questions about Telehealth?

Last Updated: 7/11/2023