Health Information Technology   Telehealth    Consumer Telehealth

Understanding Telehealth: A Resource Guide for Consumers

Technology continues to change the way we interact with each other, including how we search for information, stay in touch with family and friends, and purchase goods and services. Telehealth expands your options to receive medical care and manage your health using technology (smartphone applications, video, email, telephone, text, etc.) allowing you to communicate with a health care provider who is in a different geographic location.

Telehealth has become very popular during the COVID-19 public health crisis due to social distancing and lockdown guidelines. As restrictions are gradually lifted, there are many reasons to still consider telehealth. It’s a safe and convenient option for things like routine care, prescriptions (including refills), behavioral health support, and treatment for medical conditions like allergies, arthritis, and asthma. Many studies have documented consumer satisfaction and support for telehealth services over the last 15 years. Key benefits reported by consumers include being able to access a health care provider that might not be available otherwise and eliminating the need to travel long distances (Source: American Telemedicine Association). Talk to your health care provider to see if telehealth is the right option for you.  

Telehealth Educational Resources

Want to learn more? Check out these MHCC flyers for information about telehealth, including answers to frequently asked questions.

Understanding Consumer Privacy in Virtual Care

Understanding Coverage and Out-of-Pocket Cost for Virtual Care

Is Online Care Right for Me?  Understanding the Value of Telehealth During COVID-19 and Beyond

Virtual Care On-Demand:  A Consumer Guide to Online Telehealth Companies

10 Things to Know About Telehealth

Frequently Asked Questions by Consumers about Virtual Visits

Telehealth:  What it is, How it Works, and Getting Started

Podcasts (developed in collaboration with Giant Food)


Telehealth:  5 Things You Need to Know
Features an AARP Maryland representative
that has used telehealth and two health care
providers that provide telehealth services.

To listen from your computer, click here

To listen from your smartphone, click here


Online Health Care:  The Future of Wellness
The MHCC and health care providers from John
Hopkins Medicine discuss how technology is
changing the way health care is delivered.

To listen from your computer, click here

To listen from your smartphone, click here


COVID-19: Precautions

The following guidance offers safety tips on actions that can protect you, your family, and your community from being exposed to or spreading the virus.

Social Distancing: What It Means and Tips to Remain Safe

Simple Ways to Help Prevent the Spread of COVID-19 

Additional Resources

New Special Enrollment Period for Uninsured Marylanders until December 15 - Maryland Health Connection

Use Your Head – Slow the Spread, Maryland Department of Health and Maryland Emergency Management Agency

Telehealth for Patients, U.S. Department of Health & Human Services

A Patient’s Guide to Telemedicine: What to Do When Your Doctor Calls or Video Chats with You, Healthcare Information and Management Systems Society

Telehealth Basics, American Telemedicine Association

How Patients Can Engage in Telehealth, National Consoritum of Telehealth Resource Centers

Can’t find what you’re looking for?

Contact Eva Lenoir, MHCC Program Manager at

Last Updated: 10/15/2020