Consumer Telehealth
Telehealth can be a good option to receive a broad range of care using a computer, tablet, or smartphone. You can communicate with a health care provider over the phone or video chat, send and receive secure email messages, or gather vitals and other information through a device to monitor and improve ongoing health.
Understanding Telehealth
Why Telehealth Is a Valuable Option
Telehealth services that can be a substitute for in-person office visits provide opportunities to reduce barriers in access to health care services and help improve health outcomes. This is particularly true for those living in certain geographic areas (e.g., rural communities) or among specific populations (e.g., low income, homeless, etc.).
For example, telehealth makes access to primary care more readily available in designated Health Professional Shortage Area (or HPSA) where there is a shortage of services for a subset or the entire population within a geographic area. This increased access can be particularly helpful for individuals with chronic conditions that need to be managed on an ongoing basis.
Use of telehealth can minimize barriers that may prevent you from seeing a provider, such as arranging for childcare, finding transportation, or taking time off from work or school. It is a convenient option for non-urgent issues like cold or flu, rashes, aches and pains, and minor illnesses like pink eye or strep throat. It can also be a good option to help you manage behavioral health (like depression and anxiety) or chronic conditions (like diabetes and heart disease).
In some cases, in-person office visits may be necessary due to urgency, underlying health conditions, or the need for a physical examination. Talk to your provider about telehealth options or find telehealth care through your insurance carrier.
Sources: Agency for Healthcare Research and Quality; Health Resources & Services Administration; U.S Dept. of Health & Human Services [NEEDS LINK]
Telehealth Resources
Most Maryland public libraries will let you check out a laptop or tablet computer, just like a book. They also offer free internet access, including community Wi-Fi sites (you go to a location to connect to Wi-Fi) and mobile hotspots (you borrow a portable device to connect to Wi-Fi from home).
Want to learn how to be a better user of technology? Many libraries provide free computer training.
For availability, check your local library.
Did you know the Veterans Administration (VA) offers telehealth services for primary care, mental health, and over 50 specialty care areas?
VA Video Connect allows you to easily connect with providers to receive care and monitor your health using a computer, tablet, or smartphone. Several cellular carriers waive data charges when using VA Video Connect. The VA may also be able to lend you an internet-enabled device.
To learn more, visit the VA Telehealth Help Center.
Contact Us
If you have questions or need more information, please email us at mhcc.telehealth@maryland.gov.