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2008 Family Satisfaction Survey
Statewide and Individual Facility Results
Statewide Report (pdf)
Overview of the 2008 Survey
How to Read the Results
Guide to Reading Individual Facility Reports (pdf)

Overview of the 2008 Nursing Facility Family Experience of Care Survey

 

Survey Design

  • 223 nursing homes participated in the survey.
  • Designed for residents who resided in the nursing home for at least 90 days were eligible to participate. Short-term skilled nursing care or rehabilitation following an acute hospital stay is not captured by this survey.
  • Report presents results for the 2008 survey for nursing homes with a sufficient number of responses.
  • Report compares the 2008 to 2007 survey results.

Purpose

  • Measures of experience and satisfaction with the nursing home and care provided;
  • Comparisons on experience and satisfaction measures among Maryland nursing homes; and
  • Comparisons between nursing homes in the same geographic region, of similar size, and for-profit or non-profit ownership.

Note: there were four size categories: eighty or fewer residents, 81-120 residents, 121-160 residents, and more than 160 residents.

Five areas rated by the 2008 survey

  • Staff and Administration of the Nursing Home
  • Care Provided to Residents
  • Food and Meals
  • Autonomy & Resident Rights
  • Physical Aspects of the Nursing Home

Highlights of the 2008 results

  • Statewide average score for the overall care received was 8.2 out of 10, no change from 2007
  • 89% of all respondents indicated they would recommend the nursing home compared to 88% in 2007
  • Average score by area:
     20082007
    Staff and Administration3.63.5
    Care Provided to Residents3.53.4
    Food and Meals3.53.5
    Autonomy & Resident Rights3.53.1
    Physical Aspects3.43.3

Survey questions

  • 23 assessed the five areas of care
  • 2 assessed overall rating of the home and whether the respondent would recommend the nursing home, and
  • 5 requested information about the resident, responsible party relationship to the resident, and visitation patterns

How to Read the Results

Scores are calculated by averaging the score of all the persons who rated each item on the four-point scale (where 1=Never, 2=Sometimes, 3=Usually, and 4=Always). This resulted in an average score that ranged from 1 to 4. Higher scores are better.


One overall satisfaction question was rated on a scale of 1 to 10 where the number 10 represented the best or highest rating. The question that asked “Would You recommend…?” had the response options of “Definitely Yes, Probably Yes, Probably No, and Definitely No”. The results table shows the percentage of respondents that answered “Definitely Yes” and “Probably Yes”.


In comparing 2008 to 2007 results, a plus sign (+) in the “DIFF” column means that the facility is performing better statistically in 2008 than in 2007 on the specific item. A minus sign (-) means that the facility is not performing as well in 2008 as it did in 2007. If there is a blank in the “DIFF” column, there is no statistical difference in the two scores.


The Maryland Family Survey Statewide Report contains a description of statistical significance with the confidence intervals for all scores. You can find the link to the complete Statewide Report at the top of this page.


Each item included an option ("does not apply") that could be used in these instances. These are designated as "NR" for "not reported" in the results table. Nursing homes with insufficient survey returns are designated as “NR”. ity response rate. The overall response rate was 59%, well above the national average.


View the results by county or facility name

Go to the section at the top of this page named Statewide and Individual Facility Results  and select the county by clicking on the arrow and click GO to view the county results.


Complete report

Go to the section titled Statewide Report to read a complete explanation of the survey methods, view all tables and charts, and read an explanation of results.


Read individual nursing home results with peer group comparisons

Click on the window at the top of this page named Facility Reports, then click on the facility name to view its results report. This report shows only that nursing home’s scores compared to the peer groups and statewide results.


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