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Patient Experience Measures at Western Maryland Regional Medical Center

Last Updated: 4/12/2013

Number of Completed Surveys: 68

Measurement Timeframe: Oct 2011 - Sep 2012

Look at all Maryland Hospital	Measure	Always	Usually	Sometimes or Never
Service Line Not Specified
	How often did nurses communicate well with patients? How this data was collected	76%	14%	10%
	How often did doctors communicate well with patients? How this data was collected	77%	13%	10%
	How often did patients receive help quickly from hospital staff? How this data was collected	63%	21%	16%
	How often was patients' pain well controlled? How this data was collected	68%	21%	11%
	How often did staff explain about medicines before giving them to patients? How this data was collected	57%	18%	25%
	How often were patients' rooms and bathrooms kept clean? How this data was collected	71%	19%	10%
	How often was the area around patients' rooms quiet at night? How this data was collected	58%	27%	15%
		Yes		No
	Were patients given information about what to do during their recovery at home? How this data was collected	93%		7%
		Rating 9 above	Rating 7-8	Rating 0-6
	How do patients rate the hospital? ( 10 for best - 0 for worst ) How this data was collected	66%	17%	17%
		Yes	Probably Yes	Probably No
	Would patients recommend the hospital to friends and family? How this data was collected	57%	27%	16%