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Patient Experience Measures at Western Maryland Regional Medical Center

Last Updated: 4/12/2013

Number of Completed Surveys: 181

Measurement Timeframe: Oct 2011 - Sep 2012

Look at all Maryland Hospital	Measure	Always	Usually	Sometimes or Never
Maternity Patients
	How often did nurses communicate well with patients? How this data was collected	81%	14%	5%
	How often did doctors communicate well with patients? How this data was collected	90%	7%	3%
	How often did patients receive help quickly from hospital staff? How this data was collected	73%	19%	8%
	How often was patients' pain well controlled? How this data was collected	78%	17%	5%
	How often did staff explain about medicines before giving them to patients? How this data was collected	75%	14%	11%
	How often were patients' rooms and bathrooms kept clean? How this data was collected	81%	13%	6%
	How often was the area around patients' rooms quiet at night? How this data was collected	72%	25%	3%
		Yes		No
	Were patients given information about what to do during their recovery at home? How this data was collected	92%		8%
		Rating 9 above	Rating 7-8	Rating 0-6
	How do patients rate the hospital? ( 10 for best - 0 for worst ) How this data was collected	64%	30%	6%
		Yes	Probably Yes	Probably No
	Would patients recommend the hospital to friends and family? How this data was collected	70%	25%	5%