What to do if you have a complaint about a Maryland Assisted Living Facility?
Assisted living facilities strive to provide safe, efficient, and high quality care. However, problems may arise occasionally in even the best of facilities. Often consumers do not know who to contact when there is a problem with the care that they or a family member received. If you experience a problem, you should consider discussing the issue with the assisted living facility staff. Keep a written record of the issue and who you talked with at the facility.

In addition, if you have concerns about your treatment, you have the right to make a formal complaint to the Office of Health Care Quality (OHCQ), an agency in the Maryland Department of Health and Mental Hygiene. You can first call OHCQ and then send any supporting documentation including:

• The name of the assisted living facility;
  
• Your name and mailing address so that OHCQ can send you a written report of their investigation;
  
• Your daytime phone number, in case they have further questions about your situation; and
  
• A clear, concise explanation of your concern or the problem, including the dates and times of specific occurrences.

Note: You may make an anonymous complaint; but OHCQ won't be able to send you a written report of the investigation.

You may also download the Complaint Report Form by clicking on http://www.dhmh.state.md.us/ohcq/regulated_programs/al_file_a_complaint.htm.
Submit your complaint to the Assisted Living licensing unit at:

Office of Health Care Quality
Spring Grove Hospital Center
Bland Bryant Building
55 Wade Avenue
Catonsville, Maryland 21228

For further information or to submit your complaint by phone, call 410-402-8217 Toll-free 877-402-8221.

Return to FAQ'S